Refund policy

Return & Refund Policy

At SortLogic, we stand behind the quality of our organization systems. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Conditions

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

3. How to Initiate a Return

To start a return, contact us at support@sortlogic.store. If your return is accepted, we will send you instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

Defective or Damaged Items: If the return is due to our error (you received an incorrect or defective item), SortLogic will cover the return shipping costs.
Change of Mind: For all other returns, the customer is responsible for paying the return shipping costs.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

Approval: If approved, you will be automatically refunded on your original payment method within 5-7 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.